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Beyond Your Chair

Jayne Morehouse



10 Steps to Saying Yes to You in 2018

2018 is the year to get positive by learning

when saying no means saying yes to you. Often,

it’s as simple as being aware and present. Here are

10 steps to living and working toward happiness,

fulfillment and success.

Say yes to delighting your clients and build-

ing your clientele

by saying no to bad habits.

Focus 100 percent of each appointment on your

client. Don’t check your phone. Do a thorough

consultation as if every guest is sitting in your chair

for the first time. Then, get agreement on what

your recommended services and products will

cost up front and the maintenance they require.

Pre-book each client’s next appointment and make

sure she goes home with the products needed

to maintain her style until she sees you again. If

you’re building your clientele, reward her for refer-

rals in a meaningful way.

Say yes to working on your business and


by saying no to packing every second

of your day with clients. Start by booking out three

20-minutes boxes — not counting lunch — to

work ON your business every day. If that seems

like too much, book out three 20-minute slots per

week to start.

Working ON your business is about growing your

business, as opposed to working IN your business,

which is working with clients, ordering supplies,

etc. During this time, you can update your social

media with images/videos you create to attract new

clients, read a publication like

The Stylist

that’s cre-

ated specifically to help you grow your business and

meet with your DSC or store consultant to see what

new programs and products your distributor offers

that might save you money or help you work more

efficiently. Network with someone you admire or

someone who has already achieved something you

would like to accomplish, watch a YouTube video

with a new business practice or hair color technique,

practice that technique on a mannequin or research

which class you’d like to take next.

Say yes to keeping your work fresh

by saying

no to boredom and doing “the same thing as last

time.” Even if you think your client isn’t open to

a change, suggest options to show your profes-

sionalism, solve her challenges and get her to think

about the possibilities. She just might surprise you

by saying yes.

Say yes to your future financial security

by saying no to practices that can lead to living

on tips. Are you charging what your services are

worth? Are you recommending maintenance prod-

ucts? Do you suggest additional services and treat-

ments whenever you pre-book to ensure you’re

allowing enough time for the next visit? Is your