10 | JANUARY 2018 | FLORIDA STYLIST & SALON |WWW.FLORIDASTYLISTONLINE.COM Bad Habits that Drive Clients Away
If there’s one thing a client won’t tell you, it’s the
real reason why they’re “breaking up”with you.
Sometimes you can pry the reason out of
them, but most people would prefer to avoid
conflict and politely fade off your radar. Over the
years, I’ve heard many reasons why clients break
up with their stylists; however these are by far the
Not embracing change
. Prepping supplies
in advance for a client’s visit is a great way to
save time, but it IS possible to go overboard. For
example, if you mix your client’s color formula
before they arrive (without talking to them first),
you’re essentially assuming they like what you
did and leaving them no room for change. (You
may also be wasting color if they suddenly want
to try something new.) Not offering change is the
number one reason clients leave their stylists.
Always do a fresh consultation to find out how
their hair is working first.
Gettingmad at criticism.
When clients, espe-
cially loyal ones, do not like your work, don’t get
angry. (okay, you can get angry inside, but you have
to hold it in). Remember, they are always right, and
it’s your job to solve the problem. Caveat: If you’d
prefer not to continue a business relationship with
this client, set them free. No one wants extremely
difficult people in their chair. But if you’d prefer to
keep the client, work with them and offer solutions.
Take responsibility for your part, for example, if you
neglected to give them a good consultation. Try to
amend the situation as best you can and be kind so
you can continue your relationship.
Gossiping about other clients
ity is an unspoken rule of
thumb for us as hairstylists.
Our clients come to rely
upon us not only for good
hair services, but for a safe
space to vent their prob-
lems. Obviously, it’s impor-
tant to draw boundaries;
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